Privacy Policy

Pharma Way's Privacy Policy

Your personal data and how we handle it

When you entrust Pharma Way with your personal data, it is important to us that you feel safe. We protect your personal integrity. Your personal data is treated with the utmost respect and in accordance with applicable legislation. This policy describes how we collect and process your personal data when you visit our website and use the services offered there.

All personal data processing is carried out in accordance with the General Data Protection Regulation. The data controller is Pharma Way AB (corporation number 559146-3400).

When you place your order or create a “My Account”, you agree that we save and use your information to fulfill and provide the service you can expect from us.

What is personal data?

Personal data is information and data that can be directly or indirectly attributed to a living natural person. Examples of personal data include name, social security number, address, email address and telephone number. It can also include customer numbers, encrypted data and various types of electronic identities such as IP numbers.

What personal data do we collect and why?

Information you provide when you become a customer at Pharma Way
When you become a customer of Pharma Way, we collect your contact information: name, address, email address, telephone number and, where applicable, social security number. We also collect information about the delivery method, any delivery location and IP address. The purchase agreement that we have entered into with you constitutes the legal basis for the processing of your personal data and is necessary for us to be able to fulfill our legal obligations and fulfill this agreement towards you regarding, for example, delivery and payment.

Data collected during personal contact
When you contact customer service via, for example, email, telephone or chat, we collect the personal data that you provide to us. We do this in order to be able to answer the questions you have and to handle your case. This may, for example, be information about your name, email address and order number. If your question concerns a complaint, we will process your data in order to be able to fulfill our obligations under applicable consumer legislation. We do this based on the legal basis that is based on our purchase agreement with you.

How do we use your personal data?

Fulfilling concluded agreements
We process your data to identify you as a customer, handle and deliver your order, and to handle invoicing and payment. We also process your personal data to be able to help you if you contact us with questions, comments, or, for example, a complaint.

Information about products and services
We use your personal data for email mailings with information about our products and services. You can withdraw your consent to receiving newsletters, promotions and offers at any time by contacting Pharma Way via info@pharma-way.com.

We will never disclose your information to unauthorized parties or sell it to external parties.

Who do we share personal data with?

Payment solutions Legal basis: To be able to fulfill the purchase agreement.
In order to be able to take payment, handle invoices and payments, we share data with Klarna and PayEx. Klarna and PayEx will collect personal data about you in connection with payment. Klarna and PayEx are therefore data controllers for this data according to the companies' terms and conditions. See clear conditions or Payex terms and conditions

Transport company/Freight company/Unifaun Legal basis: To be able to fulfill the purchase agreement.
Our shipping companies receive the personal data required to fulfill and deliver your order.

Cookies/Google/Facebook Legal basis: Balancing interests
We share analytics data via third-party cookies for marketing and web analytics to improve our services. We do not record any information about the visitor's IP address, therefore the information about you can never be linked to your identity.

We use the analysis tool Google Analytics to improve the content, navigation and structure of the website. The analysis tool uses JavaScript and cookies and the information about your use is anonymized.

To avoid having your information saved, you can choose not to accept cookies in your browser.

Direct marketing Legal basis: Customer consent
In order to send you information about our products and services, we use an external CRM system where we store your email address. You can cancel your subscription at any time by contacting Pharma Way via info@pharma-way.com .

Inbox Legal basis: Balancing interests
When you use our chat and/or FAQ, personal data such as telephone number, name, address, email, IP number and the information you provide yourself may be stored.

Authorities Legal basis: Exercise of authority and task of public interest
Upon request, we may be required by law and authority decisions to disclose certain personal data, for example to the Police in connection with a criminal investigation.

Other Legal basis: Balancing interests
We may, where appropriate, transfer your personal data to recipients other than those specified above if it is necessary for our operations. A high level of security and confidentiality is observed in all handling of personal data.

We may also share information with potential buyers if we were to sell all or part of our business or in the event of a merger.

How long will we store your personal data?

We store personal data as long as there is a legal basis, a documented purpose for the processing or an ongoing user relationship. We have ongoing procedures that ensure that we do not store unnecessary personal data and we minimize the storage period to the greatest extent possible. Normally, we store your customer data for a maximum of three years from your last customer contact. However, we store data required by the Accounting Act for up to eight years.

How we protect your personal data

We have taken appropriate security measures to protect your personal data against loss, misuse and unauthorised access. The number of people who have access to your personal data is limited. Only those of us who need to process your personal data have access to it. The suppliers with whom we share personal data will only process it on our behalf and in accordance with our instructions.

We use industry standards to securely store, process and communicate sensitive information.

You are in control of your personal data.

You have the right to see which of your personal data is held by Pharma Way and to request that this data be deleted. To access this information or delete your data, your application must be in writing, contain your personal identification number and be signed by you. Send your application to Pharma Way AB, Långängsvägen 24, 125 56 Älvsjö. The data or confirmation of deletion will be sent to your registered address without undue delay.

You can always use the unsubscribe link found in all campaigns, offers and newsletters we send you.

If your data is incomplete, inaccurate or irrelevant, you have the right to request that it be corrected or deleted. You also have the right to claim damages if the processing of your personal data has not complied with the law.

Among the things that cannot be deleted are data required by the Accounting Act and data required for Pharma Way to fulfill its obligations in the event of, for example, complaints.

Cookies

Pharma Way uses cookies. Cookies contain information that we use to improve the website and to be able to provide our visitors with the best service and experience possible.

There are different types of cookies. Permanent cookies save a file on your computer to customize the website to your preferences and remember that you have visited us before, for example, pre-filling your email and postal code. These cookies are stored on your device for a certain period of time or until you choose to delete them.

Session cookies are used while you are visiting the website and disappear when you close your browser. They are necessary to provide our basic services, which would not work without these cookies.

Pharma Way also uses cookies from third parties, such as Google Analytics and Facebook. The data collected by these cookies, including any personal data, is used for interest-based advertising and analysis. The respective third party is responsible for the collection and processing of personal data from such cookies. Pharma Way does not have access to the data collected.

Cookies are stored on your computer or mobile and can only be read by the website they come from. You can choose not to accept cookies in your browser, but then the website will not function optimally. You do this in the settings. You can normally choose to block cookies completely, block third-party cookies or ask the browser to delete all cookies when you close it.

It is important to us that you feel safe. We protect your personal integrity and always strive to treat your personal data with the utmost respect. If you still believe that we are processing your personal data incorrectly, please contact us. You also have the opportunity to file a complaint with the Swedish Data Protection Authority, which is the authority that supervises the processing of personal data.

Pharma Way reserves the right to make changes to this Privacy Policy at any time, to the extent necessary to address disruptions or meet new legal and technical requirements. Any changes to this Privacy Policy will be posted on the website.

For further information about our personal data processing, please refer to info@pharma-way.se